Shipping Policy
At Miranovaa , we believe a calm, functional kitchen begins with thoughtful decisions — not only in the products you choose, but also in how they are delivered to your door. This Shipping Policy explains how orders are prepared, shipped, and delivered.
Our Shipping Philosophy
Miranovaa is a modern kitchen essentials brand created for everyday homes and real routines.
To minimize excess storage, overproduction, and environmental impact, many of our items ship from our international fulfillment centers across the world.
- Smart Routing: Your order will be automatically dispatched from the nearest warehouse that has your items in stock.
- Multiple Shipments: If you order different items, they may occasionally arrive in separate packages if they are sourced from different specialized warehouses.
1. Processing Time & Shipping Fee
Every Miranovaa order is prepared with care.
Order Processing Time:
Please allow 1-2 business days for order verification, quality inspection, and packaging before shipment.
Peak Periods (Holidays / Promotions):
During high-demand seasons, processing may take up to 3 business days.
Shipping Fee:
We charge a flat $5.99 shipping fee on all orders, regardless of destination.
2. Estimated Delivery Times
Because our products are fulfilled through global logistics partners, delivery times may vary by location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7-10Business Days |
| Canada / UK / Australia | 10-15Business Days |
| Rest of World | 15-20Business Days |
Delivery times are estimates only and are not guaranteed delivery dates.
We appreciate your patience — quality products and careful delivery take time.
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking details.
Please note:
- Tracking information may take 1–3 business days to update after shipment
- Temporary delays in tracking updates do not indicate a lost package
4. Customs, Duties & Taxes
International orders are shipped DDU (Delivered Duty Unpaid).
This means:
- Any customs duties, taxes, or import fees are the responsibility of the customer
- Miranovaa is not responsible for delays caused by customs clearance
Customs charges are uncommon for most kitchen items, but regulations vary by country.
5. Order Changes & Cancellations
Orders are processed promptly to ensure timely delivery.
If you need to update your shipping address or cancel your order, please contact us at
support@Miranovaa .com within 12 hours of placing your order.
Once processing has begun, changes or cancellations can no longer be guaranteed.
6. Lost or Damaged Packages
Your satisfaction matters to us.
Damaged Items
If your order arrives damaged, please contact us within 48 hours with a photo of the item. We will arrange a replacement at no additional cost.
Lost Packages
SereneCook is not liable for packages that are lost or stolen after the tracking status shows "Delivered." If your tracking says delivered but you cannot find it, please:
Check with neighbors or household members.
Contact the shipping carrier (USPS, UPS, FedEx) immediately to file a claim.
We will provide you with all necessary tracking information to assist your claim, but we cannot grant refunds for items successfully delivered to the address provided.
If you have any questions about shipping, feel free to reach out to us at
support@Miranovaa .com